Routine request
Issues or needs that put no one at risk and can be scheduled.
- Burnt-out lights in common areas
- Doors, gates or locks that don’t close properly
- Minor leaks or damp
- Gardening, cleaning or painting
Maintenance
Well-kept facilities, issues handled on time.
Preventive maintenance, repair coordination and vendor oversight to keep your condominium’s common areas working well.
What’s included
Maintenance built on prevention.
Dealing with things early costs less than repairing them late. That is why we combine a preventive program with coordination of whatever needs fixing.
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Preventive maintenance
A program of regular inspections to take care of what the condominium needs on time.
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Corrective maintenance
Coordination of repairs when something fails in common areas and shared facilities.
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Vendor oversight
Oversight of work and vendor evaluation to protect the quality of every service.
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Issue reporting
A clear channel for residents and owners to report problems and have them followed up.
Report an issue
Is it a routine request or something urgent?
Urgent / emergency
If anyone’s life or safety is at risk —fire, a smell of gas, sparks or exposed wiring, serious flooding or an injured person— call 911 first. This website does not replace emergency services.
Once everyone is safe, notify your condominium’s management through the channel your community uses and say that it is urgent so it can be prioritized.
- Major water leaks
- Power failure in common areas
- Elevator out of service
- Damage that affects the building’s safety
Follow-up
How a request is handled.
Every report follows the same path, so you always know where it stands.
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Step 1: Report
The issue is logged with its location, a description and, where possible, a photo.
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Step 2: Review
Its priority is set, along with what is needed to resolve it.
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Step 3: Coordination
The right staff member or vendor is assigned and the work is supervised.
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Step 4: Closure
The fix is confirmed and included in the monthly follow-up.
Coming soon: check the status of your requests from the Portal.
Maintenance request
Request form
This is the form residents and owners will use to report issues online.
Go to contactDoes your condominium need a maintenance plan?
We start with a free initial assessment.
